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Quiz Chapter 5

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Q 1.Which of the following is a comprehensive software package that incorporates all modules needed to run the internal operations of a business, including manufacturing, accounting, human resources, and sales modules? 2.Reengineering is all of the following EXCEPT: 3.Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool? 4.All of the following are characteristics of an ERP system EXCEPT: 5.Which of the following digital business models offer services and products with a focus on digital innovation, and allows it to be integrated with different value chain models?

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1.Which of the following is a comprehensive software package that incorporates all modules needed to run the internal operations of a business, including manufacturing, accounting, human resources, and sales modules? ERP systems 2.Reengineering is all of the following EXCEPT:Gradual and systematic 3.Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool? Business Process Management (BPM)